EXIN EX0-101 Actual Free Exam Questions & Community Discussion
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Correct Answer: B
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Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Correct Answer: A
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Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
Correct Answer: C
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Which process is responsible for discussing reports with customers showing whether services have met their targets?
Correct Answer: C
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When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
1.At any time it would be useful to do so
2.After a workaround has been found
Correct Answer: A
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In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
Correct Answer: C
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Which one of the following activities does application management perform?
Correct Answer: A
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In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
Correct Answer: D
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