EXIN EX0-114 Actual Free Exam Questions & Community Discussion

Exam Code/Number: EX0-114
Exam Name/Title: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: ITSM

Exam Questions: 78
Updated On: Jun 02, 2026

Question #25

What is a purpose of ISO/IEC 20000?

A. to promote the adoption of an integrated process approach

B. to provide best practice guidance on security management

C. to provide best practice guidance on IT Service Management

D. to promote the adoption of IT governance

Discussion 0

Correct Answer: A Vote an answer

Question #26

Which of the following is a best practice concerning information security risk assessment?

A. Information security risk assessments should be performed as a result of the review of every incident.

B. Information security risk assessments should be performed once a year.

C. Information security risk assessments should be performed at agreed intervals and be maintained duringchanges.

D. Information security risk assessments should be carried out by an external auditor to maintain objectivity.

Discussion 0

Correct Answer: C Vote an answer

Question #27

What may define the scope of Service Management in the Service Management plan?

A. the number of staff

B. the specific processes undertaken

C. the location of the services

D. the size of the infrastructure

Discussion 0

Correct Answer: C Vote an answer

Question #28

What does Service Management aim to achieve?

A. to exceed expectations occasionally, recognizing that the customer will be disappointed
at other times

B. to exceed expectations at all times based on solid processes followed rigidly at all times

C. to provide an agreed and well-defined level of quality, based on ongoing communication with the customer

D. to provide well-defined processes and measures, by which the Service Management organization can ratetheir quality for the customer

Discussion 0

Correct Answer: C Vote an answer

Question #29

What is required for an implementation of IT Service Management to be successful?

A. A top-down approach whereby the management of the organization strongly and visibly
enforces theimplementation

B. The appointment of a specialist department responsible for the development of the process structures

C. Buy-in specifically from the levels in the organization which will be operationally involved in IT ServiceManagement activities

D. The involvement and commitment of personnel at all levels in the organization from operational staff to topmanagement

Discussion 0

Correct Answer: D Vote an answer

Question #30

One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Configuration Management

B. Change Management

C. Service Desk

D. Release Management

Discussion 0

Correct Answer: B Vote an answer

Question #31

What data is recorded when an incident is reported to the Service Desk?

A. the name of the person reporting the Incident

B. the names of persons who are authorized to implement Changes in the Configuration ManagementDatabase (CMDB)

C. the name of the person handling the Problem

D. the name of the person who approves the Request for Change (RFC)

Discussion 0

Correct Answer: A Vote an answer

Question #32

What is the objective of the service reporting process?

A. to minimize disruption to the business by using the information contained in reports in order to identify andanalyze the cause of Incidents

B. to provide progress reports on the planning and implementation of service management

C. to document measures taken to manage information security effectively within all service activities

D. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication

Discussion 0

Correct Answer: D Vote an answer

Download Free EXIN EX0-114 Demo

Simply submit your e-mail address below to get started with our free demo of your EXIN EX0-114 exam.