EXIN EX0-115 Actual Free Exam Questions & Community Discussion

Exam Code/Number: EX0-115
Exam Name/Title: IT Service Management Foundation based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: ITSM

Exam Questions: 136
Updated On: Jul 23, 2026

Question #1

Which process is responsible for supplying first-line support and assistance in daily use of iT services?

A. Incident management

B. Service level management

C. Availability management

D. Service reporting

Discussion 0

Correct Answer: A Vote an answer

Question #2

What is a function of processes?

A. They complement descriptions of structural and organizational roles and responsibilities

B. They express the level of compliance with the requested quality characteristics.

C. They describe vertical and horizontal escalation options.

D. They represent a complete set of monitoring options.

Discussion 0

Correct Answer: D Vote an answer

Question #3

What is a valid description of an IT service?

A. Aservice as defined in the Service catalogue

B. Strategic support provided to a customer

C. Aservice that is deemed critical by the customer

D. Something of value delivered usingIT, that is provided to a customer

Discussion 0

Correct Answer: D Vote an answer

Question #4

What is required to be in place for emergency changes?

A. Controlled Acceptance Test environment

B. policies and procedures

C. Service Continuity Plans

D. Capacity plans

Discussion 0

Correct Answer: B Vote an answer

Question #5

What is an attribute of a Configuration item (CI)?

A. An attribute is a CI that provides information to the processes.

B. An attribute is a label that is attached to a machine.

C. An attribute is a software package.

D. An attribute provides information about the CI involved.

Discussion 0

Correct Answer: D Vote an answer

Question #6

What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?

A. Control of information assets in a Configuration management database (CMDB)

B. The possibility of increasing business success by means of a self-assessment process

C. Afocus on Information security management above all other processes

D. Consistent implementation of the PDCA cycle

Discussion 0

Correct Answer: D Vote an answer

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