IBM 000-474 Exam Details & Actual Exam Questions
- Exam Code/Number: 000-474
- Exam Name/Title: IBM Tealeaf Customer Experience Management V8.7, Business Analysis
- Certification Provider: IBM
- Corresponding Certification: IBM Certified Business Analyst
- Exam Questions: 100
- Updated On: Sep,02 2026
- Certification Level: Specialist
IBM Tealeaf Customer Experience Management V8.7, Business Analysis Exam Questions
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IBM 000-474 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tealeaf Customer Experience Management V8.7, Business Analysis |
| Exam Number: | C2080-474 |
| Related Certifications: | IBM Tealeaf Technical Specialist IBM Certified Implementation Professional – Tealeaf Customer Experience Management V9.0 IBM Customer Experience Analytics Associate |
| Exam Price: | Approximately USD 100 (historical) |
| Available Languages: | English |
| Certificate Validity Period: | Retired/Withdrawn |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 100–113 |
| Exam Format: | Multiple-choice |
| Sample Questions: | IBM 000-474 Sample Questions |
| Exam Way: | Historically delivered at IBM/Pearson VUE test centers |
| Pre Condition: | Familiarity with customer experience management tools and web analytics concepts |
IBM 000-474 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Dimensions and Filters | - Applying dimensions to reports - Dimension definitions |
| Topic 2: Session Capture and Data Metrics | - Session list commands and export - Session and hit definitions - Top mover reports and metrics |
| Topic 3: Event and Attribute Configuration | - Hit attribute configuration - Event conditions and evaluators - Sequence and compound events |
| Topic 4: Reporting and Scorecards | - Business process scorecard setup - Reports configuration - Ratio and technical site metrics reports |
| Topic 5: Customer Experience Management Concepts | - Customer journey analysis fundamentals - Overview of Tealeaf CEM |
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