IBM C2010-659 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C2010-659
Exam Name/Title: Fundamentals of Applying IBM SmartCloud Control Desk V1
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor

Exam Questions: 105
Updated On: Jun 03, 2026

Question #31

Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Migration Manager

B. Data Analyzer

C. Enterprise Identity Mapping

D. Integration Framework

Discussion 0

Correct Answer: D Vote an answer

Question #32

What is the purpose of the Update Promotion action?

A. To update attributes of the configuration item (CI) based on the information from the Actual CI

B. To update attributes of the CI based on the information from the Change Management process

C. To update attributes of the Actual CI based on the information from the Change Management process

D. To update attributes of the Actual CI based on the information from the CI

Discussion 0

Correct Answer: A Vote an answer

Question #33

Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Microsoft SQL server

B. Informix

C. MySQL

D. IBM DB2

E. Sybase

Discussion 0

Correct Answer: A,D Vote an answer

Question #34

Which ticket type must be used for a user who is asking for information?

A. Incident

B. Service Request

C. Process Request

D. Problem

Discussion 0

Correct Answer: B Vote an answer

Question #35

What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?

A. IBM SmartCloud Control Desk Entry Edition

B. IBM SmartCloud Control Desk Service Provider Edition

C. IBM SmartCloud Control Desk

D. IBM SmartCloud Control Desk Service Request Edition

Discussion 0

Correct Answer: C Vote an answer

Question #36

Which two criteria can be applied in the Response Plan application? (Choose two.)

A. Apply Solution

B. Apply Security

C. Assign Labor

D. Assign Vendor

E. Assign Material

Discussion 0

Correct Answer: A,D Vote an answer

Question #37

What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of calls to the service desk

B. Percent of users who are aware of the service catalog

C. Number of services published including Service Level Agreements/Targets

D. Number of accesses per month

E. Percent of users who use the service catalog

Discussion 0

Correct Answer: D,E Vote an answer

Question #38

Which process changes the definition of a Configuration Items?

A. Configuration Items Management

B. Configuration Management

C. Change Management

D. Release Management

Discussion 0

Correct Answer: B Vote an answer

Question #39

What are three required settings for a user to have access to an offering? (Choose three.)

A. The Fulfillment Manager approval workflow must be set.

B. The Line Manager Approval workflow must be set.

C. The status of the offering must be set to Active.

D. The classification must be set.

E. The offering must be added to a Service Catalog.

F. There must be at least one presentation attribute defined.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #40

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

A. Service Requests, Activities and Tasks, Work Orders, and Changes

B. View Service Requests, Tasks, Incidents, and Activities

C. Process Request, View Catalog Request, Activities, and Work Orders

D. Work Orders, Releases, Change, and Tasks

Discussion 0

Correct Answer: A Vote an answer

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