IBM C2010-659 Actual Free Exam Questions & Community Discussion
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
Correct Answer: A,C
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What are three common tasks for Change Management? (Choose three.)
Correct Answer: A,D,F
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The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
Correct Answer: C,D,E
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What can be configured by an administrator in the Self Service Center application?
Correct Answer: C
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What are two inputs of the Asset Management process? (Choose two.)
Correct Answer: A,D
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Which ticket type must be used to investigate the underlying cause of a set of issues?
Correct Answer: D
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In IBM SmartCloud Control Desk, workflow inbox assignments and workflow notifications are always made to who?
Correct Answer: C
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Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?
Correct Answer: B
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An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
Correct Answer: A
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Which three types of data can be loaded using the Quick Configuration tool of IBM SmartCloud Control Desk? (Choose three.)
Correct Answer: C,E,F
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