IBM C9560-652 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C9560-652
Exam Name/Title: IBM SmartCloud Control Desk V7.5 Fundamentals
Certification Provider: IBM
Corresponding Certification: IBM Certified Associate

Exam Questions: 100
Updated On: Sep 05, 2026

Question #1

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan

B. Fulfillment Plan

C. Fulfillment Template

D. Ticket Template

Discussion 0

Correct Answer: A Vote an answer

Question #2

Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Microsoft SQL server

B. Informix

C. MySQL

D. IBM DB2

E. Sybase

Discussion 0

Correct Answer: A,D Vote an answer

Question #3

What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Service Desk content configuration

B. Configure an Organization and Site

C. Restart server

D. Service Catalog content configuration

E. Data loading

Discussion 0

Correct Answer: B,E Vote an answer

Question #4

What are three valid outcomes of the IT Asset Management process? (Choose three.)

A. Controlling the changes to the asset

B. Providing accurate and timely information about technology assets and their configuration

C. Managing IT assets in compliance with legal, industry, and corporate standards and requirements

D. Governing assets to drive the right trade-offs in investments and usage of assets

E. Providing assets in an accurate and timely manner to supply, movement, or other requests

F. Eliminating exposure to risks relating to IT assets

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #5

What is created once a user submits the Service Catalog Offering?

A. A Catalog Order record

B. A Service Request record

C. A Purchase Order record

D. A Purchase Request record

Discussion 0

Correct Answer: B Vote an answer

Question #6

The Start Center's Help menu provides links to which two resources? (Choose two.)

A. Self Service Help

B. IBM developerWorks Wiki

C. IBM Redbooks

D. IBM Electronic Support

E. StartCenterHelp

Discussion 0

Correct Answer: D,E Vote an answer

Question #7

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

A. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

B. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

C. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

D. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

Discussion 0

Correct Answer: D Vote an answer

Question #8

Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Incident

B. Process Request

C. Solution

D. Problem

Discussion 0

Correct Answer: D Vote an answer

Question #9

Where are the IBM SmartCloud Control Desk log files located?

A. /profiles/ctgAppSrv01/logs/M/Server

B. \ibm\smp\maximo\tools\maximo

C. /profiles/ctgAppSrv01/profiles/ctgDmgr01/logs

D. \ibm\smp\logs

Discussion 0

Correct Answer: A Vote an answer

Question #10

Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

A. Catalog, Security, Escalation, and Incident

B. Offerings, Catalog, Service Level Agreements, and Escalations

C. Offerings, Service Request, Escalation, and Workflow

D. Service Level Agreements, Service Requests, Incidents, and Offerings

Discussion 0

Correct Answer: B Vote an answer

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