IBM C9560-940 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C9560-940
Exam Name/Title: IBM Tivoli Level 1 Support Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Support Associate

Exam Questions: 40
Updated On: May 30, 2026

Question #13

A customer with a Passport Advantage contract has opened a Severity2 PMR.
What is the responsiveness target for this PMR?

A. the best endeavors

B. within 5 business hours

C. within 2 business hours

D. within 4 business hours

Discussion 0

Correct Answer: C Vote an answer

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Question #14

Which AQS level must be set in order to involve the BackEnd?

A. 6

B. 2

C. 5

D. 1

Discussion 0

Correct Answer: B Vote an answer

Question #15

What is the purpose of the Owner ID field in aOneTeam PMR?

A. clearly identifies the BackEnd (BE) PMR owner

B. identify APAR number

C. clearly identifies the FrontEnd PMR owner

D. allow BE to find customer contract number

Discussion 0

Correct Answer: B Vote an answer

Question #16

Prior to transferring aOneTeam PMR to the BackEnd, a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A. Next Action

B. Nice to have

C. New customer contact

D. Named Advice

Discussion 0

Correct Answer: A Vote an answer

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