Latest IBM C9560-940 Actual Free Exam Questions & Community Discussion, Page 3

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Total 40 questions

What are three services that Passport Advantage offers to IBM entitled customers?

A. on-site 24x7 support

B. licensing

C. order new hardware

D. downloads

E. immediate response to technical calls

F. software upgrades

Discussion 0

Correct Answer: A,B,F Vote an answer

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What is the OneTeam transfer criteria for PMRs based upon?

A. service objectives and GTS targets

B. sales requirements and metrics

C. customer feedback and PMR volumes

D. international research and management estimation

Discussion 0

Correct Answer: A Vote an answer

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Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. Increase the AGS set level up to 6.

B. Contact BE by phone or using Sametime chat.

C. Fill in the "NEXT QUEUE" field with the FE feedback queue.

D. E-mail BE notifying them of the upcoming customer PMR.

Discussion 0

Correct Answer: C Vote an answer

What is the main purpose of ECuRep?

A. It is the repository for product download.

B. It is the repository for all customer PMR data.

C. It is the data repository for manuals.

D. It is the data repository for product Component IDs.

Discussion 0

Correct Answer: B Vote an answer

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Total 40 questions

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