IBM M2110-670 Actual Free Exam Questions & Community Discussion

Question #1

How can Primary Support Providers contribute to the IBM Knowledge base?

A. Primary Support Providers are not able to contribute to the IBM Knowledge base

B. By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki

C. By calling their local IBM office and leaving a recorded message

D. By sending an email with their knowledge contribution to IBM Customer Support

Discussion 0

Correct Answer: B Vote an answer

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Question #2

How are Problem Management Reports (PMRs) submitted by Primary Support Providers to IBM Customer Support initially routed?

A. PMRs are routed to a Channel Support Manager

B. PMRs are routed directly to IBM Development

C. PMRs are routed to an administrator to verify software version information

D. PMRs are routed to the most appropriate support analyst

Discussion 0

Correct Answer: D Vote an answer

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Question #3

How should a Primary Support Provider respond to an aggressive customer who is waiting for a product fix?

A. Stay calm and reset their expectations

B. Hang up

C. Tell them IBM Customer Support has let you down

D. Tell them IBM Customer Support will probably provide a fix soon

Discussion 0

Correct Answer: A Vote an answer

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