ISEB ISEB-ITILF Actual Free Exam Questions & Community Discussion
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Correct Answer: D
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Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design
Correct Answer: B
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Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Correct Answer: B
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Which is the correct definition of a customer facing service?
Correct Answer: B
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Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
Correct Answer: C
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Which process is responsible for sourcing and delivering components of requested standard services?
Correct Answer: B
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The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Correct Answer: A
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Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
Correct Answer: D
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Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Correct Answer: A
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