ISEB ISEB-ITILV3F Actual Free Exam Questions & Community Discussion
The MAIN purpose of the Service Portfolio is to describe services in terms of?
Correct Answer: D
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Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
Correct Answer: A
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The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?
Correct Answer: A
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Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
Correct Answer: C
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Order the following Continual Service Improvement (CSI) implementation steps into the
CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement
CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement
Correct Answer: D
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Which Function would provide staff to monitor events in an Operations Bridge?
Correct Answer: D
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A single release unit, or a structured set of release units can be defined within:
Correct Answer: A
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Which process is responsible for providing the right to use an IT Service?
Correct Answer: A
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Which process is responsible for sourcing and delivering components of requested standard services?
Correct Answer: D
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Which of the following are the MAIN objectives of Incident Management?
1. To automatically detect service affecting Events
2. To restore normal service operation as quickly as possible
3. To minimise adverse impacts on business operations
1. To automatically detect service affecting Events
2. To restore normal service operation as quickly as possible
3. To minimise adverse impacts on business operations
Correct Answer: D
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Which of the following processes are performed by the Service Desk?
1. Capacity Management
2. Request Fulfilment
3. Demand Management
4. Incident Management
1. Capacity Management
2. Request Fulfilment
3. Demand Management
4. Incident Management
Correct Answer: C
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