ISEB ISEB-ITILV3F Actual Free Exam Questions & Community Discussion
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Correct Answer: A
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Which of the following options is a hierarchy that is used in Knowledge Management?
Correct Answer: A
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Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Correct Answer: D
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Which of the following is NOT a benefit of using public frameworks and standards?
Correct Answer: B
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Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Correct Answer: B
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Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
1. Roles
2. Activities
3. Functions
4. Responsibilities
Correct Answer: C
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Which is the CORRECT list for the three levels of a multi level Service Level Agreement
(SLA)?
(SLA)?
Correct Answer: B
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Where should details of a Workaround always be documented?
Correct Answer: B
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The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
Correct Answer: B
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In which Service Operation process would a correlation engine most likely be used?
Correct Answer: A
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Who owns the specific costs and risks associated with providing a service?
Correct Answer: C
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A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?
Correct Answer: A
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