ITIL ITIL-5-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Jun 22, 2026

Question #33

Which of the following is an example of access to resources ?

A. A technician performs on-site installation of equipment

B. A supplier delivers new laptops to the customer's office

C. A user is granted permission to use a cloud-based application

D. An employee attends a training session delivered by an instructor

Discussion 0

Correct Answer: C Vote an answer

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Question #34

What is the main purpose of collecting feedback during digital product development?

A. To reduce stakeholder involvement to minimize complexity

B. To ensure that improvement efforts stay aligned with changing priorities

C. To limit information sharing to senior management to avoid confusion

D. To record the final project results after completion

Discussion 0

Correct Answer: B Vote an answer

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Question #35

Which statement regarding a partnership relationship is TRUE?

A. It focuses on the operational and tactical levels, not on the strategic level

B. It involves bespoke services with a focus on innovation and growth

C. It provides commercial off-the-shelf services for a wide range of consumers

D. It focuses mainly on operational efficiency and uses standardized contracts

Discussion 0

Correct Answer: B Vote an answer

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Question #36

How can continual improvement of value streams be achieved?

A. By directly controlling variability in workflows

B. By improving the management practices that support and enable value streams

C. By eliminating external dependencies altogether

D. By creating new value streams for every product or service

Discussion 0

Correct Answer: B Vote an answer

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Question #37

When applying the "collaborate and promote visibility" principle to an organization's initiative, which is NOT a necessary action?

A. Considering different methods of communication for the different audiences

B. Ensuring everyone involved in the initiative agrees about it before initiating

C. Communicating information about the initiative to other parts of the organization

D. Making decisions about the initiative on visible data

Discussion 0

Correct Answer: B Vote an answer

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Question #38

Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?

A. Value streams and processes

B. Organizations and people

C. Partners and suppliers

D. Information and technology

Discussion 0

Correct Answer: B Vote an answer

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Question #39

Which dimension of product and service management focuses on implementing a system of rules, policies, and standards to manage data assets?

A. Value streams and processes

B. Organizations and people

C. Partners and suppliers

D. Information and technology

Discussion 0

Correct Answer: D Vote an answer

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Question #40

Which of the following is a key success metric for the "transition" activity?

A. Quality of the resources and services outsourced from suppliers

B. Service performance against the agreed SLA targets

C. Speed of normal service restoration

D. Number and impact of transition errors

Discussion 0

Correct Answer: D Vote an answer

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