ITIL ITIL-5-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Jun 22, 2026

Question #25

Why is project management important in ITIL?

A. To define governance authority across the ITIL Value System

B. To manage routine operational activities and service requests

C. To enable structured delivery of change while services continue to operate

D. To deliver time-bound initiatives that introduce new or changed services

Discussion 0

Correct Answer: D Vote an answer

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Question #26

What is Site Reliability Engineering (SRE) ?

A. Regularly merging code into a shared repository

B. Evaluating how reliable a product is against its specifications

C. Applying a strategy to avoid sudden unplanned events that might cause organizational damage

D. Applying software engineering to infrastructure and operations problems

Discussion 0

Correct Answer: D Vote an answer

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Question #27

Which chapter of an ITIL Official Practice Guide provides recommendations for the successful automation of the practice?

A. Value streams and processes

B. Organizations and people

C. Partners and suppliers

D. Information and technology

Discussion 0

Correct Answer: D Vote an answer

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Question #28

Which is NOT one of the four categories of service level metrics?

A. Governance

B. Utility

C. Warranty

D. Sustainability

Discussion 0

Correct Answer: A Vote an answer

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Question #29

Which BEST describes service actions ?

A. Actions enabling value through digital products without transferring ownership

B. A combination of digital resources that provide consumer value

C. Consumer's access to a provider's resources according to agreed terms

D. Actions performed by a service provider or jointly with a consumer

Discussion 0

Correct Answer: D Vote an answer

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Question #30

What does the "partners and suppliers" chapter of an ITIL Official Practice Guide provide?

A. Capability levels, criteria, and recommendations for self-assessment

B. Purpose and description of the practice

C. Key information, automation, and tooling for a practice

D. Dependencies on third parties

Discussion 0

Correct Answer: D Vote an answer

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Question #31

How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

B. They apply only to management practices and do not influence governance activities

C. They are optional elements that organizations may choose to ignore without impacting governance

D. They focus exclusively on financial performance and do not relate to governance oversight

Discussion 0

Correct Answer: A Vote an answer

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Question #32

How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

B. They apply only to management practices and do not influence governance activities

C. They are optional elements that organizations may choose to ignore without impacting governance

D. They focus exclusively on financial performance and do not relate to governance oversight

Discussion 0

Correct Answer: A Vote an answer

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