ITIL ITIL-5-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Jun 22, 2026

Question #17

Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A. Partnership

B. Culture

C. Organization

D. Service journey

Discussion 0

Correct Answer: C Vote an answer

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Question #18

An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?

A. Avoid applying risk management when reusing existing processes

B. Involve people who have little or no prior knowledge of the service

C. Select the right message and method to communicate with stakeholders

D. Identify who the consumer is and why they use the service

Discussion 0

Correct Answer: B Vote an answer

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Question #19

A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?

A. Service action

B. Access to resources

C. Service offering

D. Transfer of goods

Discussion 0

Correct Answer: C Vote an answer

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Question #20

A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the ITIL Continual Improvement Model does this activity represent?

A. Where are we now?

B. Where do we want to be?

C. Take action

D. What is the vision?

Discussion 0

Correct Answer: A Vote an answer

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Question #21

Which of the following BEST describes an outcome in a service relationship?

A. A software product provided to the consumer by the service provider

B. A result achieved by a stakeholder through the use of at least one output

C. A tangible or intangible deliverable created during a service activity

D. A specific task completed by the service provider as part of service delivery

Discussion 0

Correct Answer: B Vote an answer

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Question #22

Which of the following BEST describes an operating model?

A. A conceptual and visual representation of how an organization co-creates value with its customers

B. A recommendation that guides an organization ' s actions and decisions in all circumstances

C. A set of organizational resources designed for performing specific work or achieving a particular objective

D. A set of rules that ensures consistent decision-making and accountability within the organization

Discussion 0

Correct Answer: A Vote an answer

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Question #23

What is the primary focus of the "start where you are" ITIL Guiding Principle?

A. Reduce complexity by focusing on doing fewer things, but doing them better

B. Ensure that each iteration aligns with the concept of a Minimum Viable Product

C. Encourage all staff to clearly understand who their customers are

D. Assessing the existing resources before making decisions

Discussion 0

Correct Answer: D Vote an answer

Question #24

What is the ITIL Value System ?

A. A system by which the current and future use of digital technology is governed

B. A set of organizational capabilities designed for performing work or accomplishing an objective

C. The entire set of activities that create value through the provision of a product or service

D. A model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services

Discussion 0

Correct Answer: D Vote an answer

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