ITIL ITIL-5-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Jun 22, 2026

Question #9

What is an error ?

A. A flaw or vulnerability in a service

B. A reduction in the quality of a service

C. An event causing critical loss

D. An unplanned interruption to a service

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #10

Which statement BEST describes service quality?

A. The functionality provided by a product or service to meet a particular need

B. The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs

C. The assurance that a service will meet agreed requirements and is fit for use

D. A documented agreement between a service provider and a customer

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #11

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A. Evaluate

B. Monitor

C. Direct

D. Engage stakeholders

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #12

Which activity focuses on securing and allocating necessary resources efficiently?

A. Acquire

B. Discover

C. Deliver

D. Build

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #13

What BEST describes the concept of utility ?

A. The functionality offered by a product or service to meet a particular need

B. The assurance that helps determine whether a service is fit for use

C. The assurance that a product or service will meet agreed requirements

D. The functional and emotional interactions with a service and provider as perceived by a stakeholder

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #14

Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?

A. Progress iteratively with feedback

B. Keep it simple and practical

C. Focus on value

D. Think and work holistically

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #15

What does sustainability assure in the context of a service or product?

A. The service will continually meet requirements for environmental responsibility

B. The service will meet the agreed requirements

C. The service supports the performance of the consumer

D. The service delivers the required functionality to meet business needs

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #16

Why are management practices important in digital product and service management?

A. They replace the need for value streams

B. They define the purpose of the organization

C. They provide resources and capabilities to accomplish objectives

D. They influence the financial outcome of the organization

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free ITIL ITIL-5-Foundation Demo

Simply submit your e-mail address below to get started with our free demo of your ITIL ITIL-5-Foundation exam.