ITIL ITIL-5-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Jun 22, 2026

Question #1

What is a value stream?

A. A configuration of an organization's resources designed to offer value for a consumer

B. A set of organizational resources and capabilities to achieve an objective

C. A tangible or intangible deliverable of an activity

D. A series of steps an organization undertakes to enable value for consumers through management of products and services

Discussion 0

Correct Answer: D Vote an answer

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Question #2

Which of the following statements about the Four Dimensions of product and service management is CORRECT?

A. All Four Dimensions focus mainly on the activities of the service value chain

B. Each dimension on its own is sufficient to achieve the desired outcomes

C. All Four Dimensions apply only to product design and not to management practices

D. All Four Dimensions are critical to effective and efficient facilitation of value

Discussion 0

Correct Answer: D Vote an answer

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Question #3

The purpose of the "deliver" activity is to:

A. Align service offerings with organizational strategy

B. Develop and integrate functional solutions

C. Provide services and manage user onboarding/offboarding

D. Resolve incidents and ensure disaster recovery

Discussion 0

Correct Answer: C Vote an answer

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Question #4

What is the primary focus of the "start where you are" ITIL Guiding Principle?

A. Reduce complexity by focusing on doing fewer things, but doing them better

B. Ensure that each iteration aligns with the concept of a Minimum Viable Product

C. Encourage all staff to clearly understand who their customers are

D. Assessing the existing resources before making decisions

Discussion 0

Correct Answer: D Vote an answer

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Question #5

Which of the following is an example of a service action ?

A. A cloud service provider giving users access to virtual machines

B. A digital learning platform conducting a live online training session for users

C. A software company delivering a hardware security token to the customer

D. A user accessing a streaming platform to watch movies

Discussion 0

Correct Answer: B Vote an answer

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Question #6

What is the customer of a service responsible for?

A. Defining the service requirements

B. Provisioning the service

C. Authorizing the budget for the service

D. Using the service

Discussion 0

Correct Answer: A Vote an answer

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Question #7

Which of the following BEST describes a release?

A. A cause, or potential cause, of one or more incidents

B. The addition, modification, or removal of anything that could affect services

C. A version of a product, service, or other configuration item made available for use

D. An unplanned interruption to a service or reduction in the quality of a service

Discussion 0

Correct Answer: C Vote an answer

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Question #8

Which BEST describes the principle of "keep it simple and practical" ?

A. Solutions should be designed to handle exceptions through rules

B. Add as many steps as possible to ensure every exception is fully controlled

C. All exceptions must be addressed with unique and detailed processes

D. Every product should include as many features as possible to handle all exceptions

Discussion 0

Correct Answer: A Vote an answer

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