Microsoft MB2-700 Actual Free Exam Questions & Community Discussion

Exam Code/Number: MB2-700
Exam Name/Title: Microsoft Dynamics CRM 2013 Applications
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics NAV 2013

Exam Questions: 90
Updated On: Jul 27, 2026

Question #1

Which entity includes access to system charts by default?

A. Vendors

B. Customers

C. Products

D. Opportunities

Discussion 0

Correct Answer: D Vote an answer

Question #2

Where can a user locate a list of recently updated records?

A. the sales dashboard

B. the What's New view

C. rollup queries

D. the My Activities view

Discussion 0

Correct Answer: B Vote an answer

Question #3

How many cases can an Account record have at any given time?

A. One active case for each contact record that is associated with an account

B. One active case for each account record

C. An unlimited number of active and closed cases

D. One active case and an unlimited number of closed cases

Discussion 0

Correct Answer: C Vote an answer

Question #4

You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps.
What should you do?

A. Track the email message from Outlook in Microsoft Dynamics CRM.
Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the
account of the person who sent the email message.
Change the Set Regarding field on the email message to the case.

B. Create a new case from the Outlook email message by using the Set Regarding feature.
Set the Customer field of the case to the account of the person who sent the email
message.

C. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track
feature.
Use the View in CRM feature to open the Microsoft Dynamics CRM email record.
Convert the Microsoft Dynamics CRM email message to a case after the Microsoft
Dynamics CRM email record opens.

D. Create a new case from the Outlook email message by using the Track and Convert To
Case features. Set the Customer field of the case to the account of the person who sent
the email message.

Discussion 0

Correct Answer: D Vote an answer

Question #5

CORRECT TEXT
Which definition is used to describe how users or equipment are combined to perform a service?
A selection rule
B. resource
C. scheduling
D. weekly schedule

Discussion 0

Correct Answer:

Question #6

A user creates a Lead and converts it to an Opportunity. The user provides several Quotes to the customer. The Opportunity is won. The user now creates an Order from the Quote by using the Create Order process.
On the Create Order dialog box, which action is the user able to perform?

A. Add additional write-in Products.

B. Close the originating Opportunity.

C. Specify a ship-to address.

D. Fulfill the order.

Discussion 0

Correct Answer: B Vote an answer

Question #7

What is the purpose of unit groups?

A. Unit groups are used to create price lists for each site.

B. Unit groups are used to define the measurements in which a product is purchased or sold.

C. Unit groups are used to create a sub-list to hold supplementary items within the product catalog.

D. Unit groups are used to group items with similar characteristics within the product catalog.

Discussion 0

Correct Answer: B Vote an answer

Question #8

Microsoft Dynamics CRM Client for Outlook is installed.
You view an email message from an existing customer. The customer requests a proposal for new business.
You need to create a record for the email message that ensures other users can see the email message.
What should you do?

A. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a Lead by using the Convert To feature.

B. Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.

C. Use details from the email message to create an Opportunity by using the Quick Create form.

D. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a case by using the Convert To feature.

Discussion 0

Correct Answer: B Vote an answer

Question #9

What should you configure before you Create goals in Microsoft Dynamics CRM?

A. Goal Metric

B. Goal Owner

C. Fiscal Period

D. Target Value

Discussion 0

Correct Answer: A Vote an answer

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