Latest Nokia SDM_2002001030 Actual Free Exam Questions & Community Discussion, Page 3

Question #27

What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A. Request that customer does an industry benchmark.

B. Request that NSN does an industry benchmark.

C. Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.

D. Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.

Discussion 0

Correct Answer: C Vote an answer

Question #28

NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A. IT and OSS connectivity; Air Conditioning system; Parking, Canteen.

B. IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.

C. NOC managers are only responsible for location, size and tools.

D. Security system and process, IT and OSS connectivity, LAB for HW and SW test.

Discussion 0

Correct Answer: B Vote an answer

Question #29

What BEST describes Network & Service Performance Assurance?

A. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.

B. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

C. Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

D. Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

Discussion 0

Correct Answer: B Vote an answer

Question #30

In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors

B. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

C. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

D. - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

Discussion 0

Correct Answer: B Vote an answer

Question #31

Why is the Project Governance important for operations management?

A. Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.

B. Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.

C. Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.

D. Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.

Discussion 0

Correct Answer: A Vote an answer

Question #32

A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A. Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.

B. Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.

C. Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.

D. Review the FM process and send recommendations to the FM Manager.

Discussion 0

Correct Answer: C Vote an answer

Question #33

According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A. Information Technology.

B. Human Resources.

C. Real Estate.

D. Legal Intellectual Property Rights.

Discussion 0

Correct Answer: A Vote an answer

Question #34

Why is it important to record changes in scope, schedule or cost?

A. To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.

B. To ensure customer satisfaction.

C. To ensure that change management can approve the changes.

D. To maintain the profitability of the business case for NSN.

Discussion 0

Correct Answer: D Vote an answer

Question #35

Which BEST describes the responsibility of the Security Management organization?

A. Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).

B. Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.

C. Network Security Management, Access Security Management, H&S related security.

D. Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.

Discussion 0

Correct Answer: B Vote an answer

Question #36

What approach and external interfaces are defined by the Operations Model?

A. The Operation Model includes all aspects of a NwOps operations approach (e.g. processes, organizations, roles) and defines the interfaces towards 3rd parties and Subcontractors.

B. The Operation Model includes all internal aspects of a NwOps operations approach (e.g. processes, organizations, roles), all interfaces are defined externally from the Operations Model by Solutions Team and Procurement.

C. The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles) and defines the interfaces towards Care & NI, if needed.

D. The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles), interfaces towards Care & NI are out of scope.

Discussion 0

Correct Answer: C Vote an answer

Question #37

Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A. Only after the Cost Baseline is approved according to the required approval levels in the Region.

B. No. Maximum accepted negative gross margin is 10%.

C. Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.

D. Yes. If the Cost Baseline is in line with the Business Case.

Discussion 0

Correct Answer: A Vote an answer

Question #38

What is NOT a risk response strategy?

A. Accept.

B. Avoid.

C. Report.

D. Transfer.

Discussion 0

Correct Answer: C Vote an answer

Question #39

When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A. When they have a TCV for services of over EUR50 million or require Level C LoA approval.

B. When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.

C. When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.

D. When they have a TCV for services of over EUR20 million or require Level C LoA approval.

Discussion 0

Correct Answer: C Vote an answer

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