Latest Nokia SDM_2002001030 Actual Free Exam Questions & Community Discussion, Page 6

Question #66

When does the Operations Manager need to update NELLE/ERM DP with operational data?

A. Weekly.

B. At year end.

C. Per STP.

D. At least once a month, before period cut-off.

Discussion 0

Correct Answer: D Vote an answer

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Question #67

Which description is MOST descriptive of Network Operations in an Operator organisation?

A. Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

B. Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

C. Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.

D. Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

Discussion 0

Correct Answer: C Vote an answer

Question #68

If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

A. Monitor.

B. Keep satisfied.

C. Keep informed.

D. Manage closely.

Discussion 0

Correct Answer: B Vote an answer

Question #69

The Operations Manager is only authorized to place orders to vendors:

A. 1. after Gate 6 of the NSN Sales Process
2.if the Operations Manager has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.sending PO through email or fax to the supplier

B. 1. within the approved scope of the operations delivery
2.within the guidelines and definitions documented in the Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the Operations Manager
4.sending the PO in written form such as email or fax.

C. 1. if CT Head gave instruction for the order
2.they are within the guidelines and definitions documented in the Procurement Plan
3.he has received a written offer from the supplier
4.using SAP.

D. 1. it is within the approved scope of the Operations Delivery
2.they are within the guidelines and definitions documented in the Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.using SAP.

Discussion 0

Correct Answer: D Vote an answer

Question #70

Which statements BEST describes Network Operations in NSN?

A. Network Operations is Optimisation, Planning and Maintenance of the Network.

B. Network Operations is the delivery of full Outsourcing Services for a Network.

C. Network Operations is Operations & Maintenance of the Network.

D. Network Operations is the Maintenance of the Network performed as a subset of the Operations Lifecycle.

Discussion 0

Correct Answer: C Vote an answer

Question #71

Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

B. - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

C. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

D. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

Discussion 0

Correct Answer: C Vote an answer

Question #72

Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A. If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.

B. Stop integrations until Customer provides a correct Datafill that can be used.

C. Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.

D. Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.

Discussion 0

Correct Answer: D Vote an answer

Question #73

A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A. Discuss with the NOC Manager, find a solution, implement solution and check status.

B. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

C. Discuss with the technical back office and put in a solution to resolve this issue.

D. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

Discussion 0

Correct Answer: D Vote an answer

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Question #74

What are the defined Gates in the NSN Sales Work Flow?

A. 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.

B. 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.

C. 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.

D. 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.

Discussion 0

Correct Answer: C Vote an answer

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Question #75

Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A. SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

B. SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.

C. SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

D. Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

Discussion 0

Correct Answer: D Vote an answer

Question #76

Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A. Operations Director

B. Customer Operations Manager

C. Network Operations Manager

D. NOC Manager

Discussion 0

Correct Answer: B Vote an answer

Question #77

What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A. - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

B. - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's

C. - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's

D. - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's

Discussion 0

Correct Answer: C Vote an answer

Question #78

What are the most important elements that MUST be monitored constantly over a project life cycle?

A. Financial Reports and Schedule.

B. Contract conditions and Project Deliverables.

C. Quality and Subcontractor Performance.

D. Cost, Time and Scope.

Discussion 0

Correct Answer: D Vote an answer

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