Nokia SDM_2002001030 Actual Free Exam Questions & Community Discussion

Exam Code/Number: SDM_2002001030
Exam Name/Title: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification

Exam Questions: 160
Updated On: May 28, 2026

Question #53

Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?

A. OLA's is contractually binding and SLA's are not.

B. SLA's measures network performance and OLA's operational performance.

C. SLA's are contractually binding and OLA's are not.

D. There is no difference and both SLA's and OLA's can be used as a matter of preference.

Discussion 0

Correct Answer: C Vote an answer

Question #54

During the bidding phase, what type of support can be provided by Procurement Management?

A. Proactively develop the supply chain for required consumables.

B. Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.

C. Prepare training plans to develop Subcontractor competence level.

D. None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.

Discussion 0

Correct Answer: B Vote an answer

Question #55

What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A. Cost Baseline.

B. MxPDM.

C. SAP P20.

D. NELLE.

Discussion 0

Correct Answer: D Vote an answer

Question #56

What is a typical contractual risk?

A. A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.

B. The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.

C. The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.

D. The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.

Discussion 0

Correct Answer: C Vote an answer

Question #57

What are the key functions for an FM Manager

A. OLA & KPI handling, Work Order Management, reporting

B. Performance Monitoring and reporting, OLA Management, Work Order handling

C. Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management

D. SLA & OLA handling, reporting,

Discussion 0

Correct Answer: C Vote an answer

Question #58

The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A. Plan a new organisation based on an optimised process delivery using the Operations Model.

B. Reorganize, creating teams for each function of the Operations Model.

C. Check what other projects are doing and use the same approach as them.

D. Re-organize based on a headcount limit that will realise the savings required.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #59

Which statements BEST describes how NwOps Solutions are put together?

A. It is mandatory that NwOps solutions must include shared delivery.

B. NwOps solutions must cater for the end-end business model of an individual Operator.

C. NwOps solutions cannot deviate from the Operations Model.

D. NwOps solutions must be part of a larger deal.

Discussion 0

Correct Answer: B Vote an answer

Question #60

What is the usual way to address potential contractual risk?

A. Create a contingency reserve.

B. Perform a SWOT analysis

C. Refuse to accept or transfer to third party.

D. Implement the mitigation plan.

Discussion 0

Correct Answer: A Vote an answer

Question #61

A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A. The voice quality issue is due to coverage problems that will improve over time.

B. The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.

C. The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

D. The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.

Discussion 0

Correct Answer: B Vote an answer

Question #62

In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A. Customer; NPO; GDC

B. Care; NPO; GDC

C. Other Operator Spare Part supplier; NPO; GDC

D. Care; Customer; GDC

Discussion 0

Correct Answer: B Vote an answer

Question #63

Who is responsible to prepare the initial Project Plan for Gate 4 approval?

A. Tender Project Manager or Transition Manager.

B. Bid Manager.

C. Operations Manager.

D. Operational Delivery Team.

Discussion 0

Correct Answer: A Vote an answer

Question #64

The swiftest and MOST effective communications take place among people with;

A. advanced degrees.

B. the ability to reduce perception barriers.

C. common points of view.

D. good encoding skills.

Discussion 0

Correct Answer: C Vote an answer

Question #65

One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A. Ensure the engineer receives the required training to ensure the error is not repeated.

B. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

C. Immediately inform the CT head so he can advise the customer that the issue has been resolved.

D. Reprimand the engineer and send a major outage report to the customer.

Discussion 0

Correct Answer: A Vote an answer

Download Free Nokia SDM_2002001030 Demo

Simply submit your e-mail address below to get started with our free demo of your Nokia SDM_2002001030 exam.