Oracle 1Z0-1003-20 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1003-20
Exam Name/Title: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification

Exam Questions: 135
Updated On: Jul 09, 2026

Question #25

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

A. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

B. Enable the 'Allow activity move via chat" for the "Technician" User Type.

C. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Discussion 0

Correct Answer: A Vote an answer

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Question #26

You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

What is a valid reason why the "items" parameter is empty?

A. There are no new subscription events as of the specified page identifier.

B. No relevant events were specified within the body of the request

C. The Core API "Business Events" parameter is set to "hidden" within the Application being used for API authentication.

D. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.

Discussion 0

Correct Answer: D Vote an answer

Question #27

Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

A. Delivery Windows are enabled per Resource Type calculations.

B. Delivery Windows are configurable by size and granularity as a global setting in OFSC.

C. Delivery Windows are configurable by size and granularity by Activity Type.

D. Delivery Windows are calculated for all Activity Types by default.

E. Delivery Windows are enabled and calculated per Activity Type configurations.

Discussion 0

Correct Answer: C,E Vote an answer

Question #28

Which two statements are true regarding managing inventory within OFSC?

A. A resource with eligible permissions can add inventory to his or her own pool.

B. Missing required inventory does not restrict an activity from being completed.

C. Filters can be created for inventory.

D. When customer inventory is de-installed, it is moved to the "Resource" pool.

Discussion 0

Correct Answer: A,D Vote an answer

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Question #29

Which two statements are true regarding filter functionality within OFSC?

A. After a filter has been created and saved, you cannot change the entity to which it is associated.

B. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.

C. Filters can be used in conjunction with activities, resources, and inventory.

D. Filters can be created where only certain User Types can see and interact with them.

Discussion 0

Correct Answer: B,D Vote an answer

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Question #30

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

A. Create a single work zone with no work zone keys and assign it to all resources

B. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

C. Deselect "work zone support" in the routing plan configuration screen for all routing plans.

D. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

E. Assign all work zones at the parent level in the Resource Tree.

Discussion 0

Correct Answer: D,E Vote an answer

Question #31

Which two statements are correct regarding activity duration estimations?

A. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

B. Historical data is not relevant for any activity duration calculations.

C. Travel statistics can influence activity duration estimations.

D. The durations of completed activities are the only ones used for future estimations.

E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Discussion 0

Correct Answer: A,C Vote an answer

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Question #32

A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

A. Home zone radius = 5 miles with overstep weight 4

B. Home zone radius = 5 miles with overstep weight 600

C. Home zone radius = 5 miles with overstep weight 9999

D. Home zone radius = 5 miles with overstep weight 2000

Discussion 0

Correct Answer: A Vote an answer

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