Oracle 1Z0-1003-20 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1003-20
Exam Name/Title: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification

Exam Questions: 135
Updated On: Jul 09, 2026

Question #17

A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

A. Enable the 'Install' action within the Start Activity context.

B. Enable the 'Install' action within the Edit/View Activity context.

C. Enable the 'Install' action within the Inventory Grid context.

D. Enable the 'Install' action within the Add/Details Inventory context.

Discussion 0

Correct Answer: D Vote an answer

Question #18

Which three statements are true regarding resource calendar options?

A. Holidays for calendars are defined using the configuration option of Holidays.

B. Working time can contain multiple work schedules.

C. Work Schedules can contain combinations of shifts and nonworking times.

D. Shifts can be used within a variety of work schedules.

E. Nonworking reasons are set by default and cannot be modified.

F. Nonworking time is used to identify known absences such as vacations or holidays.

Discussion 0

Correct Answer: C,D,E Vote an answer

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Question #19

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

C. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

D. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

Discussion 0

Correct Answer: D Vote an answer

Question #20

A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?

A. the 'Activities' context

B. the 'Identify activity by' context

C. the 'Activity hint' context

D. the 'Activity details in chat' context

Discussion 0

Correct Answer: C Vote an answer

Question #21

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

A. Deselect the "Dynamic" option when specifying the filter conditions.

B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C. Ensure that the assigned User Type has read/write access to the Filters configuration screen.

D. Select the "Dynamic" option when specifying the filter conditions.

Discussion 0

Correct Answer: B Vote an answer

Question #22

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.

B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.

D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

Discussion 0

Correct Answer: B Vote an answer

Question #23

Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

A. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

B. A Time Slot is a configured interval Within which an activity is estimated to start and end.

C. Time Slot is a configured interval within which an activity is estimated to start.

D. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.

Discussion 0

Correct Answer: C Vote an answer

Question #24

Which two statements are true regarding managing inventory in OFSC?

A. Resources can share inventory when they are working as a team.

B. Resources can share inventory when using OFSC Collaboration.

C. The only inventory pools are "customer", "resource", and "installed".

D. Inventory can be added to a bucket on the Resource Tree and shared among all child resources.

Discussion 0

Correct Answer: A,C Vote an answer

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