Oracle 1Z0-1003-20 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1003-20
Exam Name/Title: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification

Exam Questions: 135
Updated On: Jul 09, 2026

Question #9

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

A. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

B. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.

C. Routing allows the activity to be assigned to that resource.

D. Routing fails with a "no resource with required work skills" error.

Discussion 0

Correct Answer: A Vote an answer

Question #10

The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

A. Specify a parameter of "autoResolveconfiicts=1" within the request.

B. Specify a parameter of "autoResolveconflicts=true" within the request.

C. Include {"autoResolveConflicts": "1"} as part of the body of the request.

D. Include {"autoResolveConflicts": "true") as part of the body of the request.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #11

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?

A. Verify that access to Mobility is enabled within the Dispatcher User Type.

B. Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.

C. Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.

D. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.

Discussion 0

Correct Answer: C Vote an answer

Question #12

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A. broadcast messages to users based on their assigned Collaboration group(s)

B. broadcast messages to users based on their proximity to a location on the map

C. broadcast messages to users based on their compliance with Smart Location settings

D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

E. broadcast messages to users based on their assigned User Type

F. broadcast messages to users based on their assigned Help Desk(s)

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #13

When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

A. Select the 'Dynamic' option when specifying the filter conditions.

B. Select the 'Contains' operator option when specifying the filter conditions.

C. Select the 'Is not empty' option when specifying the filter conditions.

D. Select the 'In' operator option when specifying the filter conditions.

Discussion 0

Correct Answer: C Vote an answer

Question #14

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

A. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.

B. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

C. Resource start location = office depot, Resource end location = home, resource type features a working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

D. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

Discussion 0

Correct Answer: D Vote an answer

Question #15

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

B. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

C. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

D. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

Discussion 0

Correct Answer: C Vote an answer

Question #16

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

A. Go to Configuration > Display and modify the "Quota Settings".

B. Go to Configuration and add a new Capacity Category.

C. Go to Configuration > Business Rules and modify the Capacity intervals.

D. Go to Configuration > Capacity Categories and add or edit time slots.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Oracle 1Z0-1003-20 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1Z0-1003-20 exam.