Oracle 1Z0-1003-20 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1003-20
Exam Name/Title: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification

Exam Questions: 135
Updated On: Jul 09, 2026

Question #1

A client requires that an updated customer's signature and site photograph be captured for all 'reopened' activities.
Which property and screen configuration step meets this requirement?

A. Select the 'Clone property data on Reopen or Prework' parameter on the 'Reopen Activity' context and enter the appropriate properties in the 'Exceptions' list.

B. Set a Regular Expression for the signature and site photograph properties with an assigned value of
'Updated'.

C. Ensure that the 'Clone property data on Reopen or Prework1 parameter is deselected for the signature and site photograph properties.

D. Set the signature and site photograph properties to have 'blank' default values when the condition of
'astatus = reopen' is met.

Discussion 0

Correct Answer: D Vote an answer

Question #2

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

A. "Allow Mass Activities" and "Support of preferred resources"

B. "Allow creation in buckets" and "Allow move between resources"

C. "Allow to create from incoming interface" and "Support of preferred resources"

D. "Allow to create from incoming interface" and "Allow move between resources"

Discussion 0

Correct Answer: B Vote an answer

Question #3

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

C. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

Discussion 0

Correct Answer: C Vote an answer

Question #4

A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?

A. Inbound SOAP API "add_activity" command

B. Inbound SOAP API "update_activity" command

C. Core REST API "activities/custom-actions/bulkUpdate" request

D. Core REST API "activities" request

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

A. <time>2017-04-07T14:40:00Z</time>

B. <time>2017-04-07T14:40:00-0500</time>

C. <time>2017-04-07T14 :40:00-05:00</time>

D. <time>20l7-04-07T14:40:00ET</time>

Discussion 0

Correct Answer: D Vote an answer

Question #6

Which option correctly describes the Time Limit setting within a routing plan?

A. The Time Limit setting controls whether overtime is allowed for the routing plan.

B. A routing plan will be stopped once its runtime duration reaches the Time Limit.

C. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

D. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

Discussion 0

Correct Answer: B Vote an answer

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Question #7

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

B. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

D. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Discussion 0

Correct Answer: C Vote an answer

Question #8

Which two Resource Type roles offer the ability for routing to assign activities?

A. Field Resource

B. Tool

C. Bucket

D. Organization Unit

E. Vehicle

Discussion 0

Correct Answer: C,D Vote an answer

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