Oracle 1Z0-1038-21 Actual Free Exam Questions & Community Discussion

  • Exam Code/Number: 1Z0-1038-21
  • Exam Name/Title: Oracle Service Center 2021 Implementation Essentials
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
  • Exam Questions: 95
  • Updated On: Jul 01, 2026
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?
Correct Answer: C Vote an answer
A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?
Correct Answer: A Vote an answer
What would you use for repetitive text with a single point of maintenance for any changes tothe text?
Correct Answer: B Vote an answer
Which two statements are true about safe mode in relation to add-ins?
Correct Answer: B,D Vote an answer
Whichtwo statements are true about generic objects?
Correct Answer: C,D Vote an answer
What are three required sections for Custom Process Models?
Correct Answer: A,B,C Vote an answer
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
Correct Answer: D Vote an answer
In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
Correct Answer: B Vote an answer
Which two types of joins are available in analytics?
Correct Answer: A,E Vote an answer
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?
Correct Answer: A Vote an answer
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