Oracle 1Z0-1038-21 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1038-21
Exam Name/Title: Oracle Service Center 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 95
Updated On: Jul 01, 2026

Question #31

Which is a sample object query?

A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

Discussion 0

Correct Answer: C Vote an answer

Question #32

You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A. The change is reflected across all interfaces by default.

B. You need to use the export and import option.

C. You need to re-create the message templateacross the multiple interfaces.

D. You need to copy and paste the source code across the multiple interfaces.

Discussion 0

Correct Answer: D Vote an answer

Question #33

Which three events are available with theJavaScript API?

A. aftersave()

B. onbeforesave ()

C. onrefresh()

D. enclose ()

E. onsaveclose ()

F. ondataupdated()

Discussion 0

Correct Answer: B,D,F Vote an answer

Question #34

How can you set a preference that is local to your machine?

A. By selecting File > Settings

B. By selecting File > Configuration

C. By selecting Navigation pane > Configuration > Staff Management > Profiles

D. By selecting File > Options

Discussion 0

Correct Answer: D Vote an answer

Question #35

What are the three different types of pull policy for queues?

A. First Due

B. Standard

C. Manual

D. Advanced

E. Strict Priority

F. Round Robin

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #36

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Tuesday 11 AM

B. Saturday 4 PM

C. Monday 10 AM

D. Saturday 6 PM

Discussion 0

Correct Answer: B Vote an answer

Question #37

Which three statements are true about navigation sets?

A. The same navigation set can be set for different interfaces.

B. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

C. Using navigation sets, you can define what new objects can be created by using the File menu.

D. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

E. Using navigation sets,you can configure which quick search reports can be seen.

F. Using navigation sets, you can configure whether to show the Home navigation pane or not.

Discussion 0

Correct Answer: A,E,F Vote an answer

Question #38

Which two statements are true about chat surveys?

A. You can create a chat rule to email a transactional survey to a customer after a chat session.

B. You cannot link customer data back to the chat that is submitted.

C. You can send a chat survey only while a customer is on the chat.

D. You can create a chat rule to pop up a transactional survey at the end of a chatsession.

Discussion 0

Correct Answer: A,D Vote an answer

Question #39

Which three options are not supported in a Browser User Interface workspace?

A. Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

B. The mixing of HTTP and HTTPS is not supported because i is a security violation.

C. Any site trying to navigate to a top-level page will not be rendered.

D. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

E. Any site which does not want to be embedded insidean iframe will not be rendered.

Discussion 0

Correct Answer: B,D,E Vote an answer

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