Oracle 1Z0-1038-21 Actual Free Exam Questions & Community Discussion
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
Identify two reasons for this.
Correct Answer: A,C
Vote an answer
Which six actions initiate the business rules engine to run their configured logic?
Correct Answer: A,B,C,E,G,J
Vote an answer
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
Correct Answer: A
Vote an answer
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?
Correct Answer: A,D
Vote an answer
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
Correct Answer: C
Vote an answer
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
Correct Answer: B
Vote an answer
Which three elements are available for workflow design on the Insert ribbon?
Correct Answer: A,B,E
Vote an answer
Which three requirements can be implemented by using workspace rules?
Correct Answer: B,C,D
Vote an answer
0
0
0
10