Oracle 1Z0-1038 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: Jun 27, 2026

Question #25

Which two types of joins are available in analytics?

A. Outer LTD) External

B. Peripheral

C. Intersection

D. Internal

E. Inner

Discussion 0

Correct Answer: A,E Vote an answer

Question #26

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Configure advanced routing.

B. Enable the engagement engine.

C. Select the Chat check box that is associated with an agent's staff account.

D. Select the Pull Chat check box in the chat profile.

E. Select the corresponding pull policy.

Discussion 0

Correct Answer: D,E Vote an answer

Question #27

Which three features can be configured in advanced routing?

A. Skill relaxation

B. Queue prioritization

C. Queue overflow

D. Queue segregation

E. Skill time

F. Queue limit

Discussion 0

Correct Answer: A,B,C Vote an answer

Question #28

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

B. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

C. https://yoursite.domain/services/rest/connect /latest/accounts/3

D. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

E. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

F. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

Discussion 0

Correct Answer: D,F Vote an answer

Question #29

Which two statements are true about generic objects?

A. They are used when working with custom objects only.

B. They require the type of data to be set dynamically.

C. They can be used with standard objects.

D. They belong to a stand-alone class that is not derived from an RN object.

E. They automatically consider a package to consist of custom objects.

Discussion 0

Correct Answer: C,E Vote an answer

Question #30

Which three requirements can be implemented by using workspace rules?

A. Calling a CPM script

B. Prompting a customer care executive to dynamically open a guide

C. Calling an add-in

D. Dynamically setting the URL for browser control

E. Triggering escalation mails to the manager after the escalation time is over

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #31

Which three events are available with the JavaScript API?

A. aftersave()

B. onbeforesave ()

C. onrefresh()

D. enclose ()

E. onsaveclose ()

F. ondataupdated()

Discussion 0

Correct Answer: B,D,F Vote an answer

Question #32

Which is an invalid data type?

A. Radio

B. Date/time

C. Float

D. Text area

E. Integer

F. Menu

G. Text field

Discussion 0

Correct Answer: A Vote an answer

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