Oracle 1Z0-1038 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: Jun 27, 2026

Question #17

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Polling survey

B. Transactional survey in rules

C. Broadcast survey

D. Website link survey

Discussion 0

Correct Answer: D Vote an answer

Question #18

Which statement is true about the JavaScript API?

A. It is available when you use the Connect Common Object Model CCOM for API operations.

B. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

C. It comes with in-built exception handling.

D. It cannot be used in Custom Object workspaces.

Discussion 0

Correct Answer: B Vote an answer

Question #19

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Merge field

B. Variable

C. Custom field

D. Custom object field

Discussion 0

Correct Answer: B Vote an answer

Question #20

Which two statements are true about linking products, categories, and dispositions?

A. Links can be automatically created to categories and dispositions based on answers an incidents.

B. Links can be created only between the parent levels of products, categories, and dispositions.

C. A leaf product's links are inherited from its parent product.

D. Product-category linking restricts customers from searching on the Customer Portal.

E. Product-category linking is independent of product-disposition linking.

Discussion 0

Correct Answer: D,E Vote an answer

Question #22

Which statement correctly differentiates between a bulk operation and a batch operation?

A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

B. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

C. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

Discussion 0

Correct Answer: C Vote an answer

Question #24

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Tuesday 11 AM

B. Saturday 4 PM

C. Monday 10 AM

D. Saturday 6 PM

Discussion 0

Correct Answer: B Vote an answer

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