Oracle 1Z0-1038 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: Jun 27, 2026

Question #9

How can you enable add-ins to run locally without uploading it to the server?

A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Discussion 0

Correct Answer: A Vote an answer

Question #10

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. No exit or finished event is being triggered on the script pages.

B. No return events are listed in the incident workflow for the script to use.

C. The agents are not able to get to the pages where they can end the script.

D. The script beginning and ending buttons are not enabled for the script pages.

Discussion 0

Correct Answer: A,B Vote an answer

Question #11

Which two components can be edited in a standard report?

A. Permissions

B. Report headings

C. Schedules

D. Column headings

E. Graphs

F. Non-selectable filters

Discussion 0

Correct Answer: A,C Vote an answer

Question #12

Which four types are used by incidents queues?

A. Round Robin (Logged In)

B. FIFO

C. Quick

D. Standard

E. Round Robin (All)

F. LIFO

G. Advanced Routing

Discussion 0

Correct Answer: A,D,E,G Vote an answer

Question #13

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Load

B. Entry Point

C. Decision

D. Set Fields

E. Workspace

F. Return

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #15

Which three statements are true about Service Level Agreements?

A. They enable you to restrict what agents can view as part of navigation on the console.

B. They enable you to set the reports that are visible to an agent.

C. They enable you to set a timeline for an agent to respond to an incident.

D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

E. They enable you to specify the duration for which an incident can be kept in waiting status.

F. They enable you to restrict the number of incidents raised by end users through various channels.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #16

Which five actions should you perform to configure advanced routing?

A. Assign guided assistance permission to a profile.

B. Assign advanced routing permissions to a profile.

C. Add Access Control to a navigation set.

D. Add product and category fields to the Live Help page of the Customer Portal.

E. Create and activate a rule to route incidents to the advanced routing incident queue.

F. Configure collaboration with external users who are not agent desktop users.

G. Define products and categories.

H. Create an advanced routing incident queue.

Discussion 0

Correct Answer: B,C,E,F,G Vote an answer

Download Free Oracle 1Z0-1038 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1Z0-1038 exam.