Oracle 1Z0-1038 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: Jun 27, 2026

Question #1

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces

B. Creating multiple workspaces per business function and assigning to different profiles

C. Utilizing workflows and splitting functionality into more than one workspace

D. Placing objects on different tabs and splitting the loading across multiple tabs

Discussion 0

Correct Answer: B Vote an answer

Question #2

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Leave both the chat and email fields limit as blank.

B. Use the default values.

C. Enter the value "Unlimited" in the chat and email fields.

D. Enter zero as the initial value for both fields.

Discussion 0

Correct Answer: D Vote an answer

Question #3

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

B. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

C. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

D. by configuring settings at the time of creation of the custom object

Discussion 0

Correct Answer: B Vote an answer

Question #4

How frequently does Oracle release a new version of a product?

A. Once in four months

B. Once in six months

C. Every month

D. Once in three months

Discussion 0

Correct Answer: D Vote an answer

Question #5

How can you set a preference that is local to your machine?

A. By selecting File > Settings

B. By selecting File > Configuration

C. By selecting Navigation pane > Configuration > Staff Management > Profiles

D. By selecting File > Options

Discussion 0

Correct Answer: D Vote an answer

Question #6

Which setup sequence is used to give permissions to an individual to access an application?

A. Staff Account > Profile > Navigation set

B. Navigation set > Profile > Staff Account

C. Profile > Navigation set > Staff Account

D. None. No sequence is required.

Discussion 0

Correct Answer: C Vote an answer

Question #7

Which four statements are true about reports?

A. All the permissions from an imported report remain unchanged after an export.

B. Reports are shared between interfaces.

C. Reports are not common across the interface.

D. After a report is published, the report data remains unchanged even as the knowledge base is updated.

E. Reports must be exported manually in all interfaces.

F. Published reports can be modified.

G. The owner of a report remains the same even if the report is imported by some other user.

Discussion 0

Correct Answer: A,C,E,F Vote an answer

Question #8

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a dollar symbol.

B. The column name starts with a number.

C. The column name starts with a lowercase alphabet.

D. The column name contains an underscore.

E. The column name contains a space.

F. The column name contains a punctuation.

Discussion 0

Correct Answer: A,B,E Vote an answer

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