Oracle 1Z0-1064-21 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1064-21
Exam Name/Title: Oracle B2B Service 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: B2B Service

Exam Questions: 78
Updated On: Sep 30, 2026

Question #1

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.

B. The Base Locale for the articles has not been enabled in the correct language.

C. The User Group selected for authoring articles has been set to 'External".

D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Discussion 0

Correct Answer: A Vote an answer

Question #2

Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

B. Administrator-defined milestone data is not included in Analytics.

C. No standard reports onmilestones are provided.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Discussion 0

Correct Answer: B,D Vote an answer

Question #3

Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #4

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can download large volumes of SR data from theAnalytics interface.

B. You must retrieve large volumes of data through a REST API endpoint.

C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.

B. Validate that AllowDuplicate is selected on the product item.

C. Verify that Root Catalog is selected on the product groups.

D. Validate that the product item is active and published.

Discussion 0

Correct Answer: D Vote an answer

Question #6

What is the main function of the Data Security Policies?

A. defines the actions a particular user can do

B. defines the privileges and roles a particular user can have

C. defines the views the application can access

D. defines the views or functionalities the user can access

E. defines the data a particular user can see and/or modify

Discussion 0

Correct Answer: D Vote an answer

Question #7

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It does not require matching passwords between Engagement Cloud and DCS.

B. It is configured exclusively via the Engagement Cloud Security Console.

C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

D. It enablesanonymous users to search the DCS knowledge base.

Discussion 0

Correct Answer: B,D Vote an answer

Question #8

Which three statements are true about building Digital Customer Service (DCS)applications?

A. Only one version of a DCS application can be active in production at any time.

B. Many DCS applications can be active in production at the same time.

C. DCS application can be embedded in other sites.

D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Discussion 0

Correct Answer: A,C,D Vote an answer

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