Oracle 1Z0-1064-26 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-1064-26
Exam Name/Title: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud

Exam Questions: 79
Updated On: Aug 02, 2026

Question #1

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)

B. system administrator approval

C. moving the application to Staging and subsequently to Production status

D. a single "publish" action to complete the task

Discussion 0

Correct Answer: A,C Vote an answer

Question #2

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.

B. Make them available internally to agents as part of the Service Request Knowledge Panel.

C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

D. Make them available to employees and agents via My Knowledge.

E. Make them available externally to customers via My Digital Customer Service (DCS).

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #3

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

Discussion 0

Correct Answer: C Vote an answer

Question #4

Which three types of data are included in the interaction associated with a normal call flow?

A. Service Request create date

B. Agent name

C. Channel

D. Contact name

E. Start time of the call

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #5

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Discussion 0

Correct Answer: B Vote an answer

Question #6

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add images as the product image will not be pulled from Engagement Cloud.

B. Add the Product object to your DCS application.

C. Configure products groups and product items in Engagement Cloud.

D. Add product ID(s) to the database component.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #7

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust permissions on all customer's profiles.

B. Adjust the inbound message filters.

C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Discussion 0

Correct Answer: D Vote an answer

Question #8

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Text

B. URLs

C. Variables

D. Other SmartText entries

E. Tables

F. Images

Discussion 0

Correct Answer: A,C,D,E Vote an answer

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