Oracle 1Z0-993 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-993
Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

Exam Questions: 76
Updated On: Aug 19, 2026

Question #33

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The environment was not provisioned correctly and the service module is missing.

B. The team members don't have the Email Administrator Role provisioned.

C. The team members have not established the e-mail feature on the Offerings page.

D. There are no specific e-mail tasks available.

Discussion 0

Correct Answer: C Vote an answer

Question #34

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

B. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Discussion 0

Correct Answer: D Vote an answer

Question #35

Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D. By default, the import starts immediately after it is activated.

E. Both create and update operations are available for imported records.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #36

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.

B. Verify that Eligible for Service is selected on the product item.

C. Verify that Root Catalog is selected on the product groups.

D. Validate that the product item is active and published.

Discussion 0

Correct Answer: D Vote an answer

Question #37

Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".

B. If required, users can manually set the "Closed" status for a service request.

C. "Closed" status is set by an automatic job after a specified number of days.

D. "Customer working" is one of the five seeded status types.

E. Users can reopen a service request when the status is set to "Resolved".

Discussion 0

Correct Answer: C,E Vote an answer

Question #38

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments

B. the rule sets you want to create and the rules to include in each rule set

C. the candidates of queues to use as criteria for your rule assignments

D. the candidates of service requests to use as criteria for your rule assignments

E. the attributes of queues to use as criteria for your rule assignments

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #39

Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR number

B. Update SR milestone

C. Create SR

D. Update SR assignee

E. Delete SR by SR title

Discussion 0

Correct Answer: A,B,C,D Vote an answer

Question #40

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language locales

B. Default notification preferences

C. Knowledge management article links

D. Default chat channel preferences

E. Default communication preferences

F. Service request links

G. Default timezone

H. Product and category filtering

Discussion 0

Correct Answer: A,C,F,H Vote an answer

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