Oracle 1Z0-993 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-993
Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

Exam Questions: 76
Updated On: Aug 19, 2026

Question #25

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.

B. Create several personalized searches and create them to each other.

C. Grant the agent Administrator permissions to add new search filters.

D. Create a new search through the application composer.

Discussion 0

Correct Answer: D Vote an answer

Question #26

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available

B. Interval

C. Time Period

D. Start/Stop

E. Duration

Discussion 0

Correct Answer: E Vote an answer

Question #27

Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #28

Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Discussion 0

Correct Answer: D Vote an answer

Question #29

Which two steps are needed to create a new business object in Digital Customer Service?

A. Map a Visual Builder Cloud Service business object to the object API.

B. Assign the new business object to a new component.

C. Assign the new business object to a page.

D. Assign object access roles to an administrative user.

Discussion 0

Correct Answer: A,D Vote an answer

Question #30

Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.

B. They allow a user to escalate a service request.

C. They can all be modified.

D. They have default values.

E. They allow a user to copy a service request.

F. They can be assigned to a custom action script.

Discussion 0

Correct Answer: A,B,C,D Vote an answer

Question #31

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Discussion 0

Correct Answer: C Vote an answer

Question #32

Which two keyboard shortcuts can be modified?

A. Save and Close

B. Create Service Request

C. OK

D. Save and Continue

E. Cancel

Discussion 0

Correct Answer: B,C Vote an answer

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