Oracle 1Z0-993 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-993
Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

Exam Questions: 76
Updated On: Aug 19, 2026

Question #17

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.

C. Milestones are actions on a service request (SR) that must be completed by a specific time.

D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

E. Milestones are commitments to handle SRs within certain timelines.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #18

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

B. VBCS is a visual development tool for creating applications in DCS.

C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

D. DCS is a visual development tool for creating applications in VBCS.

Discussion 0

Correct Answer: A,B Vote an answer

Question #19

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Choose all optional result columns.

B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

C. Do not choose any optional criteria columns.

D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #20

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You have not enabled the Computer Telephony Integration (CTI) service.

B. You entered a toolbar height that is not more than 70 pixels.

C. The signed-in user does not have the appropriate access privileges to a toolbar.

D. The only toolbar enabled is the default one, and you must configure at least two.

E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

Discussion 0

Correct Answer: A,E Vote an answer

Question #21

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.

B. Check the Active flag.

C. Complete Category Name.

D. Select Service Catalog in Functional Areas.

E. Select Status = "Active".

F. Select Create Category > Create Child Category.

G. Select Create Category > Create Top-Level Category.

Discussion 0

Correct Answer: A,E,F,G Vote an answer

Question #22

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Discussion 0

Correct Answer: B Vote an answer

Question #23

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Discussion 0

Correct Answer: C Vote an answer

Question #24

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Add an extension column to the milestone object to hold the warning threshold value.

B. Create standard text to be posted to the message thread.

C. Specify the warning threshold for the milestone in the standard coverages.

D. Configure an analytics report showing milestones in warning status.

E. Configure the email template to be used for notification.

F. Configure an object workflow action to send the email when the milestone status changes to warning.

Discussion 0

Correct Answer: C,D,E Vote an answer

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