Oracle 1Z0-993 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-993
Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

Exam Questions: 76
Updated On: Aug 19, 2026

Question #9

Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

B. Administrator-defined milestone data is not included in Analytics.

C. No standard reports on milestones are provided.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Discussion 0

Correct Answer: B,D Vote an answer

Question #10

In which three situations can default coverage be applied?

A. for a specific period of time

B. for a specific SR status

C. for a specific SR category

D. globally, to all service requests that do not have any other coverage

E. to a specific customer account

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #11

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update SR reference

B. Update resource member

C. Delete message

D. Delete activity

E. Update resource manager

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #12

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, confirm Record Set = Assigned to Me.

B. Change the section identified with Status = New

C. In Advanced Search, select Action > Update.

D. In Advanced Search, save and select the "Set as Default" box.

E. Click the Show Advanced Search icon.

F. In Advanced Search, Add Channel Type = Web.

Discussion 0

Correct Answer: A,B,D,E,F Vote an answer

Question #13

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Modify the original base locales of the articles to match the target language.

B. Enable new locales for the languages to be used and provision designated users to translate the articles.

C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Discussion 0

Correct Answer: B Vote an answer

Question #14

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Configure your self-registrations so that they are automatically approved.

B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

C. Configure the self-registrations to restrict registration to only existing Contacts.

D. Disable the anonymous access option in your DCS application.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #15

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The Starts When criteria of the milestones is not True.

B. No default coverages are set up.

C. Entitlement rules are not valid for the service request.

D. The scheduled process has not been set up.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #16

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Discussion 0

Correct Answer: B,D,E Vote an answer

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