Oracle 1Z0-993 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z0-993
Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

Exam Questions: 76
Updated On: Aug 19, 2026

Question #1

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can generate tasks for the SR object from the workflow.

B. You can modify the workflow to update field values within the SR object.

C. You can send an e-mail notification to specified recipients.

D. You can define the workflow to run when certain fields of the SR object are changed.

E. You must make the changes using the Page Composer tool.

F. You will be required to code any new workflow actions in Groovy.

Discussion 0

Correct Answer: A,B,C,D Vote an answer

Question #2

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.

B. Make them available internally to agents as part of the Service Request Knowledge Panel.

C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

D. Make them available to employees and agents via My Knowledge.

E. Make them available externally to customers via My Digital Customer Service (DCS).

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #3

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.

B. The Base Locale for the articles has not been enabled in the correct language.

C. The User Group selected for authoring articles has been set to 'External".

D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Discussion 0

Correct Answer: A Vote an answer

Question #4

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

C. Incoming messages have a custom filter.

D. The configured frequency to retrieve emails is too long.

Discussion 0

Correct Answer: C Vote an answer

Question #5

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Languages

B. UI components

C. Pages

D. Business objects

E. Object workflows

F. Themes

G. Templates

H. Object triggers

Discussion 0

Correct Answer: C,D,E,F,G,H Vote an answer

Question #6

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)

B. system administrator approval

C. moving the application to Staging and subsequently to Production status

D. a single "publish" action to complete the task

Discussion 0

Correct Answer: A,C Vote an answer

Question #7

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Instruct users that they can only change their password by chatting with an agent.

B. Obtain the Change Password Link and add it to your DCS page.

C. Add the Password Reset component to your DCS application.

D. Enable the "Password Reset" option in the User Administration component.

Discussion 0

Correct Answer: B Vote an answer

Question #8

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Sales opportunities

B. Service requests

C. Notes

D. Social network

E. Contacts

Discussion 0

Correct Answer: A,B,D Vote an answer

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