Oracle 1Z1-1003 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z1-1003
Exam Name/Title: Oracle Field Service Cloud Service 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 134
Updated On: Jul 07, 2026

Question #21

Where are permissions enabled for users to access Collaboration?

A. the User Type configuration screen

B. the Resource Type configuration screen

C. the Business Rules configuration screen

D. the Resource Information configuration screen

Discussion 0

Correct Answer: A Vote an answer

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Question #22

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

A. A given launch condition can be assigned to multiple message scenarios simultaneously.

B. A given message scenario can include multiple launch conditions simultaneously.

C. A given message scenario can only include one launch condition at a time.

D. A given launch condition can only be assigned to one message scenario at a time.

Discussion 0

Correct Answer: B,D Vote an answer

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Question #23

Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

A. Time percent

B. Overtime cost

C. Hours

D. Working hours cost

E. Travel time cost

F. Number of activities

Discussion 0

Correct Answer: C,E,F Vote an answer

Question #24

Which three configurations will enable booking to automatically close?

A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier

B. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier

C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier

D. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier

E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #25

Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?

A. In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.

B. 'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.

C. Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plans. ^j

D. Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.

Discussion 0

Correct Answer: C Vote an answer

Question #26

Which two are correct statements regarding Daily Extract file data configuration?

A. Daily Extract files cannot be set up to extract data from multiple data sets

B. Customized data sets can be created for individual instances of OFSC.

C. Data from a single data set can be configured to be extracted in any number of Daily Extract files

D. All data sets can be configured to include custom properties and fields.

E. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

Discussion 0

Correct Answer: C,D Vote an answer

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Question #27

A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

A. Register the Application within the API Access tab of the authentication-oriented User Type.

B. Register the Application and authenticate using the Client ID/Client Secret

C. Register the Application, specifying an external token service and uploading the certificate.

D. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.

Discussion 0

Correct Answer: A Vote an answer

Question #28

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B. non-scheduled activities that exist within the Capacity Area bucket

C. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

D. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or
'Reopen' actions

Discussion 0

Correct Answer: C Vote an answer

Question #29

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

B. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

C. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Discussion 0

Correct Answer: B Vote an answer

Question #30

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

A. "Allow Mass Activities" and "Support of preferred resources"

B. "Allow creation in buckets" and "Allow move between resources"

C. "Allow to create from incoming interface" and "Support of preferred resources"

D. "Allow to create from incoming interface" and "Allow move between resources"

Discussion 0

Correct Answer: B Vote an answer

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