Oracle 1Z1-1003 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z1-1003
Exam Name/Title: Oracle Field Service Cloud Service 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 134
Updated On: Jul 07, 2026

Question #31

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

A. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

B. Enable the 'Allow activity move via chat" for the "Technician" User Type.

C. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Discussion 0

Correct Answer: A Vote an answer

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Question #32

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

B. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

C. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

D. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

Discussion 0

Correct Answer: C Vote an answer

Question #33

Which two default attributes serve as stand-alone keys for work zones?

A. Travel area

B. Completion Code

C. Zip code

D. Fault code

E. Service Code

F. City

Discussion 0

Correct Answer: A,C Vote an answer

Question #34

A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

A. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility

B. creating a "start-before" link template between the preliminary work and the scheduled work

C. creating a "start-after" link template between the preliminary work and the scheduled work

D. selecting "Prework" from within the activity In OFSC Mobility

Discussion 0

Correct Answer: A Vote an answer

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Question #35

A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

A. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

B. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

C. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

D. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

Discussion 0

Correct Answer: D Vote an answer

Question #36

Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

A. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

B. A Time Slot is a configured interval Within which an activity is estimated to start and end.

C. Time Slot is a configured interval within which an activity is estimated to start.

D. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.

Discussion 0

Correct Answer: C Vote an answer

Question #37

Which two customer requirements are solved using work skills?

A. Activities that have building access restrictions are only routed to resources that have access to the building.

B. Field resources are assigned certain activities based on the level of tenure they have at the company.

C. Activity assignments do not result in overtime.

D. Activity assignments result in the least amount of travel time possible.

Discussion 0

Correct Answer: A,C Vote an answer

Question #38

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

A. Add a shift to a resource's calendar.

B. Add a shift override to a resource's calendar.

C. Add a work schedule to a resource's calendar.

D. Add working time to a resource's calendar.

Discussion 0

Correct Answer: C Vote an answer

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Question #39

A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

A. Register the Application within the API Access tab of the authentication-oriented User Type.

B. Register the Application and authenticate using the Client ID/Client Secret

C. Register the Application, specifying an external token service and uploading the certificate.

D. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.

Discussion 0

Correct Answer: A Vote an answer

Question #40

Which two statements are true regarding filter functionality within OFSC?

A. After a filter has been created and saved, you cannot change the entity to which it is associated.

B. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.

C. Filters can be used in conjunction with activities, resources, and inventory.

D. Filters can be created where only certain User Types can see and interact with them.

Discussion 0

Correct Answer: B,D Vote an answer

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