Latest Oracle 1Z1-1003 Actual Free Exam Questions & Community Discussion, Page 7

Question #61

Your customer noticed a message that sometimes appears when they are moving activities between resources.
The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?

A. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.

B. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.

Discussion 0

Correct Answer: D Vote an answer

Question #62

Which two statement are correct regarding activity assignment via Collaboration?

A. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

B. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.

C. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

D. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

Discussion 0

Correct Answer: A,B Vote an answer

Question #63

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A. broadcast messages to users based on their assigned Collaboration group(s)

B. broadcast messages to users based on their proximity to a location on the map

C. broadcast messages to users based on their compliance with Smart Location settings

D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

E. broadcast messages to users based on their assigned User Type

F. broadcast messages to users based on their assigned Help Desk(s)

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #64

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

A. Add the "Shift" property to the resource daily extract configuration.

B. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

C. Add the "Activity by Statuses" report to the Schedule Report menu item.

D. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

Discussion 0

Correct Answer: D Vote an answer

Question #65

A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?

A. The customer will obtain results for dates between May 10th and May 15th, both inclusive.

B. The customer will obtain results for dates May 10th and May 15th.

C. Only if there is quota available, the customer will obtain results for dates between May 10th and May
15th.

D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Discussion 0

Correct Answer: B Vote an answer

Question #66

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

A. Create a single work zone with no work zone keys and assign it to all resources

B. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

C. Deselect "work zone support" in the routing plan configuration screen for all routing plans.

D. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

E. Assign all work zones at the parent level in the Resource Tree.

Discussion 0

Correct Answer: D,E Vote an answer

Question #67

A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?

A. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.

B. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

C. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.

Discussion 0

Correct Answer: A Vote an answer

Question #68

A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

A. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.

B. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

C. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

D. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.

Discussion 0

Correct Answer: C Vote an answer

Question #69

Your customer offers a "triple play" service where an installation requires three work skills: "Cable",
"Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?

A. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.

B. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.

C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.

D. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

Discussion 0

Correct Answer: A,C Vote an answer

Question #70

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

A. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

B. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

C. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

D. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

Discussion 0

Correct Answer: A Vote an answer

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