Oracle 1Z1-1038 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1Z1-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: Jul 11, 2026

Question #1

Which three statements are true about navigation sets?

A. The same navigation set can be set for different interfaces.

B. Using navigation sets, you can configure which quick search reports can be seen.

C. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

D. Using navigation sets, you can define what new objects can be created by using the File menu.

E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

F. Using navigation sets, you can configure whether to show the Home navigation pane or not.

Discussion 0

Correct Answer: A,B,F Vote an answer

Question #2

Which four types are used by incidents queues?

A. Round Robin (Logged In)

B. FIFO

C. Quick

D. Standard

E. Round Robin (All)

F. LIFO

G. Advanced Routing

Discussion 0

Correct Answer: A,D,E,G Vote an answer

Question #3

Which option should you use to create or configure queues?

A. Configuration > Site Configuration > Message Bases

B. Configuration > Site Configuration > Configuration Settings

C. Configuration > Application Appearance > Customizable Menus > Custom Menus

D. Configuration > Application Appearance >Customizable Menus > System Menus

Discussion 0

Correct Answer: D Vote an answer

Question #4

Which two statements are true about generic objects?

A. They are used when working with custom objects only.

B. They require the type of data to be set dynamically.

C. They can be used with standard objects.

D. They belong to a stand-alone class that is not derived from an RN object.

E. They automatically consider a package to consist of custom objects.

Discussion 0

Correct Answer: C,E Vote an answer

Question #5

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

B. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

C. https://yoursite.domain/services/rest/connect /latest/accounts/3

D. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

E. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

F. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

Discussion 0

Correct Answer: D,F Vote an answer

Question #6

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Configure advanced routing.

B. Enable the engagement engine.

C. Select the Chat check box that is associated with an agent's staff account.

D. Select the Pull Chat check box in the chat profile.

E. Select the corresponding pull policy.

Discussion 0

Correct Answer: D,E Vote an answer

Question #7

What are the three different types of pull policy for queues?

A. First Due

B. Standard

C. Manual

D. Advanced

E. Strict Priority

F. Round Robin

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #8

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A. SLAs

B. Profile workspace assignment

C. Profile navigation assignment

D. Profile functional permissions

E. Workspace rules

F. Configuration settings

Discussion 0

Correct Answer: B,C,D Vote an answer

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