Oracle 1z0-1064-22 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-1064-22
Exam Name/Title: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service

Exam Questions: 78
Updated On: Jul 13, 2026

Question #33

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

B. Resolution is due on Saturday, 2 PM EST.

C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

D. First Response is due on Friday, 12 noon EST.

Discussion 0

Correct Answer: C,D Vote an answer

Question #34

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.

B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Discussion 0

Correct Answer: E Vote an answer

Question #35

Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D. By default, the import starts immediately after it is activated.

E. Both create and update operations are available for imported records.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #36

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Discussion 0

Correct Answer: C Vote an answer

Question #37

Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

B. Administrator-defined milestone data is not included in Analytics.

C. No standard reports on milestones are provided.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Discussion 0

Correct Answer: B,D Vote an answer

Question #38

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.

B. The Base Locale for the articles has not been enabled in the correct language.

C. The User Group selected for authoring articles has been set to 'External".

D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Discussion 0

Correct Answer: A Vote an answer

Question #39

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Select View > Detach.

B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

C. Lock the Profile Option for editing.

D. Unlock and publish the new selected profile value.

E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

F. Modify the Profile Value and save.

Discussion 0

Correct Answer: B,D,F Vote an answer

Question #40

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

B. Choose all optional result columns.

C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

D. Do not choose any optional criteria columns.

Discussion 0

Correct Answer: A,C,D Vote an answer

Download Free Oracle 1z0-1064-22 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1z0-1064-22 exam.