Oracle 1z0-1064-22 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-1064-22
Exam Name/Title: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service

Exam Questions: 78
Updated On: Jul 13, 2026

Question #25

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Discussion 0

Correct Answer: D Vote an answer

Question #26

Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.

B. Many DCS applications can be active in production at the same time.

C. DCS application can be embedded in other sites.

D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #27

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, confirm Record Set = Assigned to Me.

B. Change the section identified with Status = New

C. In Advanced Search, select Action > Update.

D. In Advanced Search, save and select the "Set as Default" box.

E. Click the Show Advanced Search icon.

F. In Advanced Search, Add Channel Type = Web.

Discussion 0

Correct Answer: A,B,D,E,F Vote an answer

Question #28

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

B. VBCS is a visual development tool for creating applications in DCS.

C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

D. DCS is a visual development tool for creating applications in VBCS.

Discussion 0

Correct Answer: A,B Vote an answer

Question #29

Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.

B. Many DCS applications can be active in production at the same time.

C. DCS application can be embedded in other sites.

D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #30

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Text

B. URLs

C. Variables

D. Other SmartText entries

E. Tables

F. Images

Discussion 0

Correct Answer: A,C,D,E Vote an answer

Question #31

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Discussion 0

Correct Answer: D Vote an answer

Question #32

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4

B. 1,3,2,4

C. 2,4,3,1

D. 3,2,4,1

Discussion 0

Correct Answer: A Vote an answer

Download Free Oracle 1z0-1064-22 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1z0-1064-22 exam.