Oracle 1z0-1064-22 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-1064-22
Exam Name/Title: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service

Exam Questions: 78
Updated On: Jul 13, 2026

Question #17

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Discussion 0

Correct Answer: C Vote an answer

Question #18

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per sender

B. an inbound message filter per time schedule

C. a configured job to process inbound emails

D. a configured profile option to schedule the retrieval of emails

Discussion 0

Correct Answer: B Vote an answer

Question #19

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Sales opportunities

B. Service requests

C. Notes

D. Social network

E. Contacts

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #20

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Discussion 0

Correct Answer: B Vote an answer

Question #21

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments

B. the rule sets you want to create and the rules to include in each rule set

C. the candidates of queues to use as criteria for your rule assignments

D. the candidates of service requests to use as criteria for your rule assignments

E. the attributes of queues to use as criteria for your rule assignments

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #22

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language locales

B. Default notification preferences

C. Knowledge management article links

D. Default chat channel preferences

E. Default communication preferences

F. Service request links

G. Default timezone

H. Product and category filtering

Discussion 0

Correct Answer: A,C,F,H Vote an answer

Question #23

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

C. Incoming messages have a custom filter.

D. The configured frequency to retrieve emails is too long.

Discussion 0

Correct Answer: C Vote an answer

Question #24

Which two steps are needed to create a new business object in Digital Customer Service?

A. Map a Visual Builder Cloud Service business object to the object API.

B. Assign the new business object to a new component.

C. Assign the new business object to a page.

D. Assign object access roles to an administrative user.

Discussion 0

Correct Answer: A,D Vote an answer

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