Oracle 1z0-1064-22 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-1064-22
Exam Name/Title: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service

Exam Questions: 78
Updated On: Jul 13, 2026

Question #9

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Resolutions

B. Manage Service Request Severities

C. Manage Service Request Categories

D. Manage Service Request Products

E. Manage Service Request Status Values

F. Manage Service Request Queue

Discussion 0

Correct Answer: C,D,E,F Vote an answer

Question #10

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Reports

B. Object workflow

C. Roles and privileges

D. Fields

E. Objects

F. Exports

G. Themes

H. Icons

Discussion 0

Correct Answer: A,D,E,F Vote an answer

Question #11

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.

B. Create several personalized searches and create them to each other.

C. Grant the agent Administrator permissions to add new search filters.

D. Create a new search through the application composer.

Discussion 0

Correct Answer: D Vote an answer

Question #12

What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.

B. Use Application Composer to configure warning emails about milestone compliance events.

C. Create an ESS job to Monitor Service Request Milestones.

D. Create an ESS job to Aggregate Service Requests.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #13

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.

B. Your changes are isolated and do not impact other users' configuration environments or the production environment.

C. Multiple users cannot use your sandbox at the same time.

D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Discussion 0

Correct Answer: B,D Vote an answer

Question #14

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.

B. Check the Active flag.

C. Complete Category Name.

D. Select Service Catalog in Functional Areas.

E. Select Status = "Active".

F. Select Create Category > Create Child Category.

G. Select Create Category > Create Top-Level Category.

Discussion 0

Correct Answer: A,E,F,G Vote an answer

Question #15

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question #16

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Discussion 0

Correct Answer: B Vote an answer

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