Oracle 1z0-1064-22 Actual Free Exam Questions & Community Discussion
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
Correct Answer: C,D,E,F,G,H
Vote an answer
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
Correct Answer: B
Vote an answer
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
Correct Answer: B,C,D
Vote an answer
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
Correct Answer: B,D
Vote an answer
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
What are two advantages of creating a new service catalog instead of using an existing one?
Correct Answer: B,C
Vote an answer
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
Correct Answer: B
Vote an answer
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
Which two steps do you have to follow to limit the channel capacity as required?
Correct Answer: A,C
Vote an answer
0
0
0
10