Oracle 1z0-325 Actual Free Exam Questions & Community Discussion

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

Your client wants to measure agent performance based on feedback from their end customers.
If their end customer provides negative feedback, their incident needs to be reopened automatically.
Identify three tasks to fulfill these requirements. (Choose three.)

You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)

To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)

Identify two items that accurately describe custom objects.

Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?

Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.